This Privacy Policy explains how Rise of Civilizations ("we," "us," or "our") collects, uses, and protects information when you use our game, websites, and multiplayer services (the "Service").
Contact us via our Support form — available on the home screen and in the footer inside the game, or at game.rise-of-civilizations.com/support in your browser.
| Data | When | Purpose |
|---|---|---|
| Username (handle) | Account registration | Identify your account in multiplayer and on leaderboards |
| Password | Registration / login | Stored only as a one-way hash (bcrypt); we never store plain-text passwords |
| Email address | Optional, if you opt in to newsletter | Send news and notifications you requested |
| Session token | After login | Keep you signed in on your device |
| Gameplay analytics | While you play (online or when events are sent) | Session start/end, game mode, turns played, outcome, civilization chosen, client version |
| Anonymous client ID | First visit | Correlate analytics events from the same browser/device |
| Support inquiries | When you use the Support form | Inquiry type, your email, and message so we can reply |
| Bug reports | If you submit a report | Description, optional contact info, and technical context to fix issues |
| Single-player saves | Local play | Stored in your browser's IndexedDB on your device; not uploaded unless you submit a bug report that includes save data |
| Server logs | When you connect | IP address, timestamps, and connection metadata for security and operations |
We do not sell your personal data. We do not show third-party advertising in the Game.
Where GDPR applies, we process data on these bases:
Account and analytics data are stored on servers we operate (currently in-memory or database storage on infrastructure we control). Data may be processed in the European Union or other countries where our hosting providers operate. We use reasonable technical and organizational measures to protect data.
We may share data only:
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, object to or restrict certain processing, and withdraw consent (for example, newsletter opt-in).
To exercise these rights, use our Support form (choose Privacy or data request) from the home screen or footer inside the game, or at game.rise-of-civilizations.com/support. Include your username and, if possible, the email linked to your account. We may need to verify your identity before responding.
EEA residents may lodge a complaint with their local data-protection authority. In Croatia, this is the Croatian Personal Data Protection Agency (AZOP).
The Service is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, contact us through the Support form and we will delete it.
The browser client uses localStorage and IndexedDB for session tokens, analytics queues, client IDs, and single-player saves. We do not use third-party advertising cookies. Mobile apps use equivalent on-device storage.
If data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions where applicable.
We may update this policy. Material changes will be posted on this page with a new effective date. Continued use after changes means you accept the updated policy.
Questions, privacy requests, and other help: use our Support form at game.rise-of-civilizations.com/support. It is available from the home screen and footer while you are in the game. Choose the inquiry type that best matches your question (for privacy and data rights, select Privacy or data request).